If you’ve ever contacted our support department, chances are you’ve already spoken to him—our always cheerful Technical Support Engineer with a passion for everything Linux. Of course, I’m talking about… Sander! In this blog, I’d like to introduce him to you.
Can you tell us something about yourself?
I’m Sander, 36 years old and I live in Apeldoorn. It’s been over 20 years since I first encountered Linux. Since then, I’ve always been busy as a hobby setting up servers and learning more about the many possibilities Linux has to offer. Besides tinkering with Linux, I also enjoy photography in my free time or going for a drive. The latter I now do with the beautiful Shock Media lease car!
At my previous employer, I really enjoyed myself, but I missed a true technical challenge. That’s why I started looking for a position that would give me the challenge I wanted, and where I could further deepen my Linux knowledge. I quickly ended up at Shock Media. The first meeting went so well, I signed a contract the very next day. A decision I certainly haven’t regretted!
Can you tell us about your role as Technical Support Engineer?
As a Technical Support Engineer, I’m part of the System Administration team and thus the first point of contact for customers. Because our customers’ questions are so diverse, no day is ever the same. One moment you’re migrating a webshop or performing scheduled maintenance, and the next, a complex problem might suddenly land on your desk.
What is the secret to being a good Technical Support Engineer?
In this position, you have a lot of direct contact with our customers. It’s important to first quickly get clear for yourself what the customer actually expects, and then to clearly communicate the steps you’re going to take. Because the work is so varied, it’s also crucial to be able to quickly set the right priorities. Fortunately, we work in a very supportive team, and there is always a colleague willing to help think of the right solution. An added advantage of this job is that you get to know the various customers and the applications they use extremely quickly.
What do you enjoy most about your job?
The best part about being a Technical Support Engineer is definitely the variety. Of course, there are always tasks that come back regularly, which you become more skilled and efficient at over time. But you also encounter new things every day. Through the frequent customer contact, you not only get to know all the different systems very quickly, but you also quickly build a relationship with the customers themselves. Besides efficient communication, this also leads to many enjoyable conversations, which often end with a big smile.
For the hesitant reader: why should someone apply/intern at Shock Media?
What really makes Shock Media stand out as an employer is the team spirit that prevails here. Everyone is willing to help each other or to provide explanations. This ensures that new knowledge is shared quickly within the company, and as a new colleague, you can learn a lot very quickly. We also have an active staff association that regularly organizes fun activities!
Do you see yourself working at Shock Media? Check out our vacancies page. Curious about our other colleagues? Then read our other blogs.
