When you are in the process of selecting a suitable provider for the managed hosting of your business-critical applications, the quality of service is, of course, extremely important to pay attention to. It is therefore reassuring to know that Shock Media places great importance on the quality of its services. We continuously improve our processes and customer experience. Even better, we can demonstrate this with our ISO 9001 certificate, which we only receive after a strict annual audit by an external certification body.

What is ISO 9001?
ISO 9001 is an international quality standard that describes how quality management should be organized in terms of policy and processes to meet strict quality requirements, but above all, to ensure continuous improvement. Shock Media implements these processes in a structured way by implementing a so-called Quality Management System (QMS).

Through this management system, we follow a cycle in which the quality of our processes and services are continuously monitored, and appropriate measures are taken to improve quality and customer satisfaction. The user experience of our customers is also constantly evaluated, and we ensure that we always comply with relevant laws and regulations.

Continuous improvement with ISO 9001 Hosting
We collect as much feedback as possible from our customers to increase customer satisfaction, for example, through our complaints procedure and a periodic customer satisfaction survey. We truly listen to your opinion about our services, but we also closely monitor and report on our quality requirements. If you have suggestions for improving our services, we would naturally love to hear them!

Scope of ISO 9001
All services provided by Shock Media fall within the scope of our ISO 9001 certification. If you have any questions about this, you can email trustcenter@shockmedia.nl.